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FAQ

General Product Questions

Is Cosmic Solis vegan and cruelty-free?

Yes! Our products are vegan and cruelty-free.

Is Cosmic Solis gender-neutral?

Absolutely. Cosmic Solis was created to be enjoyed by anyone who choses to use our skincare products.

Are your products pregnancy safe?

As every journey is unique, we always recommend discussing your skincare product selections with your healthcare provider to make sure the ingredients align with your pregnancy care plan.

Shipping & Returns

How soon will I receive my order?

We offer complimentary shipping via UPS Ground or USPS Priority on all orders, which are processed within 2-3 business days. Once your order is processed, you will receive an email notification with tracking number as soon as your package ships. Due to carrier delays during COVID-19, delivery times may be extended. We greatly appreciate your support of our small business and patience during this time.

Do you ship internationally?

Yes, we ship internationally.

please note: America and Canada are excluded for now.

Do you accept returns?

While we hope you love your Cosmic Solis order, due to the nature of our small-batch, we do not offer returns at this time. Please email hello@cosmicsolis.co as we are happy to answer any questions you may have prior to, or after purchase. In the event your product arrives damaged, we are happy to offer a replacement. Please email hello@cosmicsolis.co with your order number and description of the damage upon receipt of your package within 7days.

Product Care

Are my empties recycleable?

Each component of your Cosmic Solis product is 100% recyclable however, it may not be possible to recycle the smaller components. The dropper, which is composed of a nitrile tip, glass pipette, and plastic collar, may not ultimately make it to recycling due to their small size. 

What is the shelf life of Mana oil?

We recommend that you use your oil within 6 months of opening and store it in a cool, dry place, out of direct sunlight. Over time, you may notice that the smell will be lighter. 

Can I use my Mana oil with a Gua Sha stone or jade roller?

Absolutely. Mana Oil provides great slip for Gua Sha stones and jade rollers.

What is an oil serum?

Mana oil is an oil-based, waterless formulation created to help treat skin concerns with potent natural actives.

Get in touch

Have questions about your order, or a general enquiry?